We have been receiving a lot of enquiries about online ordering from our customers in response to the change in business conditions brought on by the COVID-19 outbreak.
Abacus are now offering their web ordering portal FREE to customers for self provisioning (or you can get us to do it for you if you like at our hourly rates).
*Their Guest Check-in is also now live so you can collect Guest's details as required by the Government - see the help desk doco link below for more information.
The Abacus Online Ordering portal delivers orders from your customers directly into your Abacus POS, where you can choose to accept orders which sends them for processing and notifies the customer along the way.
Payment is captured at the time of order when the customer pays via credit card using the AbacusPay gateway.
If you don't have Abacus POS but want an Integrated POS and Online Ordering system set up - check out our new Covid-19 Abacus POS and Online Ordering Special.
You can get started by clicking on the link in the green banner at the top of the page when you log into back office.
Other configuration options are available on the left under 'Online Ordering'.
An example store is here : https://w.abacus.co/store/2355779
The Help Desk Doco for Online Ordering is here :
You need to ensure you are on the latest version of Abacus on all POS terminals - download it by going to Safari on the ipad and entering the URL:
There are options for pick-up and delivery within the ordering portal. You can request one or more of these options to be disabled if need be.
The Web Ordering Portal for self provisioning is free, but there is a fee for Abacus Pay gateway which is 5% of the order value.
We look forward to working with you during these trying times.
It's hard to believe that this year we celebrate our 7th year in business - that time has gone fast! Cloudifi has now installed Abacus POS for over 180 customers and has helped over 30 retailers get set up on the Vend platform.
We continue to assist several customers with Abacus or Vend installations every month, demonstrating how popular Cloud Point of Sale has become over the years - and that it continues to grow.
We believe this is also testament to our skills in this space and the trust we have built with our customers - many of whom are repeat clients. We offer unmatched expertise and experience in Hospitality and Retail Consulting, Information Technology, Accounting and Retail in Perth. See our profiles for more info.
Recently we have seen the landscape change with the maturation of the POS offerings from the many vendors in this space and the recent change in economic conditions where value for money is being looked at more closely than ever.
The types of customers we are dealing with are changing from the once many small coffee shops with a single register, to customers that have a requirement for something more scalable, fully featured, robust, and supported - but that still is Cloud based.
Unfortunately for us 'Square POS' has become the darling of the do-it-yourself small retailer, market pop-up or coffee shop owner because of their attractive packaging and no monthly fee for the software. They charge only based on a Merchant Fee when customers pay by card.
One needs to realise however that with Merchant Fees of 1.6-1.9%, Square can be expensive when your turnover grows. In comparison, the fees from Tyro for example work out around 1.1%. Even if you then add in the monthly fee for the Abacus software you can be way in front with Abacus POS!
Don't forget there are also other advantages of using Abacus or Vend. They offer a much more advanced feature set, the ability to scale as your business grows and coupled with local support here in Perth from Cloudifi, it's clear that they should always be a consideration for your new POS solution.
As both vendors' Premier Partner in Perth, we welcome customers to come into our offices' demo room and experience Abacus or Vend in a full mock-up working environment. Here we can run through all the features and benefits, and you will leave understanding exactly how everything fits together to form a complete solution.
Cloudifi supplies the POS hardware, network, software, expertise, set-up and support services to get your POS solution and accounting back end sorted in one step, leaving you free to focus on the fun part of your new business - crafting your own offering for your customers!
Contact us to talk about your next project or to book in for a demo today.
Abacus is at the forefront of providing innovative features that are changing the way the industry is accessing customers.
We all know online ordering is a huge part of any hospitality business - but why pay Uber 35% of your revenue? Abacus have their very own online ordering offerings, and charge a fraction of the fees of the big online order aggregators.
Here's just a few of the ways in which Abacus can help capture customer orders that the other point of sale systems just don't offer.
Customer Table Ordering.
Abacus offers their Customer Table Ordering App that can be used by the customer at their table to order on their own. We saw the initial adopters of this to be the Sushi Train style restaurants but now its moving into more mainstream restaurants.
Check out Authentic Bites in Northbridge or Sushi Wawa in Innaloo if you want to see this system in action, then call Cloudifi to let us help you design and build a fantastic Customer Table Ordering experience at your venue!
Online Web Store.
To start with Abacus offer Online Ordering via a fully hosted web site and payment gateway solution that can be integrated with your own web site and also your Abacus POS to send orders straight to your staff.
IOS and Android Ordering App.
Alternately, Abacus offer a custom Apple and Android App branded in your own livery which can be downloaded by your customers. This App can then be used to place and pay for an order, which is sent directly to your Abacus POS to fulfil.
Imagine a customer sitting in a beer garden ordering and paying for another round of drinks themselves from their own phone and the order just popping up on your POS screen to prepare and deliver to them at their table!
Only Abacus has this functionality available within their product.
Please contact us for a one on one demo in our demo cafe or to let us build a solution using Abacus for your business.
Welcome to 2019! I'd like to thank our loyal customers in Perth as we now have over 150 customers using Abacus POS in WA, from cafes, retail businesses, breweries, restaurants and racecourses through to several new quick service restaurant franchises that are making their debut in Australia. We continue to offer hospitality technology consulting, new POS installations, hardware sales and local support.
Abacus POS is the most innovative on the market, delivering a front of house experience that is second to none and a comprehensive back end full of innovative features such as in-built Gift Cards and Loyalty and it integrates well with Deputy for Rostering, and Xero for Accounting. Take a look at how Chicking in Perth and Applecross, Juicy Bao Bao in Northbridge, Authentic Bites in Allendale Square and Zensaki at QV1 use it to keep the orders turning over in their busy lunch time service periods next time you visit them.
Abacus POS being a Native IOS app, is unlike it's competitor Kounta that uses html5 (basically a fancy web page sitting as a skin on the Safari browser). For this reason Abacus offers stability, speed and usability benefits including a true OFFLINE mode that allows all the POS workstations and Kitchen Screens to continue to work if the Internet goes down. Kounta just can't do that and its one of the reasons we continue to convert our old Kounta customers over to Abacus! But don't take my word for it - read about why Native Mobile Apps are better here.
On the EFTPOS front, Abacus paired with Westpac's Presto Smart terminal now offers redundancy like no other payment solution. The integration between these two means that if your main internet connection is down, integrated Card payments can still be made, its a clever solution and you get the benefit of Westpac's great rates! The Abacus POS iPad communicates directly with the Presto Smart terminal, that can then contact the Westpac cloud via its built-in 4G mobile data connection.
Some customers have asked us recently how we can download Abacus directly from a web link when we install it and also have updates delivered simply by clicking the 'Update App' button within the POS, without having to log into the Appstore and download it from there. The reason is because Abacus has an Enterprise agreement with Apple to be able to publish their software this way - its certainly not illegal as some of our competitors have been saying to put potential customers off using Abacus.
Abacus is also available on the App Store if you do want to download it as any Apple Certified Vendor is, but the most up to date version is delivered from within the App, straight to your iPad. This provides Abacus with the ability to rapidly provide new features or bug fixes, without having to wait on Apple approving every App store release that can take up to two weeks. Its just another example of the innovative approach Abacus takes.
I wish our customers all the best for 2019, and look forward to meeting new business owners and assisting with your hospitality and retail technology needs this year. Please contact us if you'd like to book a demo of Abacus at our centrally located office in North Perth!
Cloudifi is proud to have delivered the first of the new zone-based Loc8 Table Locating solutions in Western Australia to The Island Brew House at Elizabeth Quay.
Used to help staff find customers to deliver their orders in this uniquely laid out venue, Loc8 is proving to enable faster service, a better guest experience, and less frustration for staff!
The new Loc8 system is delivered through the magic of Bluetooth iBeacon technology, with beacons discretely placed throughout the venue both inside and outside using weatherproof covers.
The electronics inserted into the Table Number stands communicate with the beacon network that relays the table number back to the Loc8 router, which displays its position on a Table Map iPad up near the counter.
For enquiries about a system for your venue please contact us.
The market for Point of Sale solutions in Perth is still strong and growing if the enquiries we receive are anything to go by. We are consistently busy deploying Cloud POS solutions for Hospitality but less so Retail I must say though. The Retail segment does seem to be suffering a little at the moment but as they say people always need to eat - and so Hospitality buoyant.
We do however hear around town that the traditional POS providers are struggling to sell their antiquated server and Windows computer POS terminals that are ugly and bulky! That doesn't stop them spreading FUD (Fear, Uncertainty and Doubt) about iPad based technologies like Abacus, Kounta and Vend.
Myth 1 - WiFi isn't reliable
So as we all know iPads connect to your Local Area Network (LAN) in your business using WiFi and therefore a reliable WiFi connection is crucial for receipts to reach your printer and orders to get to the kitchen on time for example. I've seen for myself unreliable WiFi networks and there's always a good reason for this. One of these is frequency congestion - the average 'home' grade router given away by most Internet Service Providers doesn't offer WiFi over the 5Ghz frequency, and the more common 2.4 Ghz frequency is sometimes so congested in commercial precincts that it is practically unusable.
A properly engineered WiFi network, giving adequate coverage and using equipment from a reputable Enterprise Vendor is essential for reliable WiFi. We favour the Cisco Meraki range, not only for its excellent WiFi coverage, but also its remote management capability - which saves our customers money on support call outs because we can easily do things like diagnose cable faults, Internet outage issues because of their ISP, and even tell when their printers aren't turned on!
If an owner can't afford this premium product then our backstop is TP-Link equipment which we have also found offer solid and reliable WiFi. However, TP-Link doesn't offer the remote management capability, nor some of the advanced features that Meraki offers such as Facebook integrated Guest WiFi, control of the bandwidth available to Guests, or being able to control the Internet sites your staff can visit whilst at work, in addition to many other unique enterprise features.
Myth 2 - iPads aren't durable
We hear this a lot from customers that have told us competitors have said it to them when trying to convince them to buy their antiquated PC based systems. The facts speak for themselves - of over 200 iPads we have deployed in the field in the past 3 years, we have had 1 that needed to be repaired because it had a hairline crack in it (I suspect blunt force trauma!). There has been none that have been drowned by spillages, none broken because of dropping (we use the Lifeproof covers on mobile waiter-pads), none with operating system problems (unlike computers there is no moving hard disk in an iPad), none whose power supply has died.
iPads are now an amazingly reliable device for use in commercial settings. With the advent of the iPad Pro 12.9 inch screen, there is even a decent size screen available which makes the argument for using them as a POS terminal even more compelling. They give a modern look to your business, take up less space, are easy to move from counter to counter and offer a consistent user experience whether that be on a fixed POS terminal, or a hand held device.
Cloudifi offers several different stands and mounting options for iPads, which can be viewed at our 'Demo Cafe' in our office. Everything from a very minimalist stand to something more chunky and robust to suit a high use environment eg. a supermarket or deli cash register.
Myth 3 - You need an Internet connection all the time
All the Point of Sale solutions we sell will work off-line and upload their data to the Cloud when the Internet connection is returned. With Abacus POS in particular, there is no discernible difference using the POS when the Internet is up or down. It will happily record your sales for days if not weeks without an Internet connection, then upload all the stored data once connectivity returns. A staff member using the POS terminal will not experience any degradation in performance without an Internet connection.
Something many people forget is that if you want to accept credit card or Eftpos for payment you still need an Internet connection, either via your LAN or via the 4G mobile data network (most Eftpos terminals ship with a mobile data SIM in them for backup). If having your Internet connection on all the time is critical for your business, then we can provision automatic failover from ADSL or NBN to 4G in the Cisco Meraki routers we sell and recommend. All you require is a Telstra USB mobile data modem and plan which plugs into the USB port on the back of the router. If the ADSL drops out, then 4G kicks in!
The benefit of these Cloud POS solutions and the way they are Internet delivered is also often overlooked by our competitors. Cloud POS solutions are the only ones you can see your sales data in real time from any device from anywhere you are connected to the Internet. You can make changes to your products remotely night or day, from work or home sitting on the couch and send your sales data to your Cloud Accounting solution automatically. You also get the peace of mind that your data is being backed up without having to worry about your computer at the office being stolen or the hard disk failing and losing everything.
Abacus Cloud POS works perfectly without an Internet connection and there is no perceptible difference to the performance of the POS.
One caveat however is that if you have an integrated EFTPOS solution like Tyro, then your POS will not be able to communicate to the Tyro cloud (which then sends the request to the Tyro terminal) and integrated EFTPOS will fail.
The workaround in this situation is to make a manual transaction on the Tyro terminal, as they all have a 3G Mobile Data SIM card in them to allow them to connect over this network.
Your sales data will still be saved, and then you can 'PUSH' this to the Cloud easily from within Abacus under 'Order History' when your Internet connection is restored.
Order printing, and printing of receipts will still work without an Internet connection as long as your WiFi router still advertises its WiFi SSID (network name) when it detects an internet connection is not present.
BE WARNED - some routers don't do this - and switch off the WiFi until the Internet (ADSL land line) comes back on.
If you need a router that works even when there is no internet connection talk to us.
The major issue we see when the Internet goes down is that customers complain of their orders not printing and the no. 1 reason for this is that their iPad tries to find an alternate WiFi network to connect to the Internet on when it detects the POS WiFi isn't delivering an Internet connection. This is a behaviour of the iPad, NOT the Point of Sale Software.
To ensure you can still print dockets in Off-line Mode
1) Check which WiFi network you are connected to - ensure the iPad is connected to the normal POS WiFi network at your venue.
2) Check that your printers are turned on.
If you still need assistance, please call us if you have a Valid service contract with Cloudifi.
If you'd like a service contract to ensure you have round the clock support with a guaranteed response time, please talk to us.