Abacus Support

Can't open your Abacus App?

Click the link below to get the latest version, click Install and then Install again when prompted to install it. 

https://app.abacus.co/appstore/pos

Now click the home button to go back to main screen and watch the Abacus icon download.

Once installed then open as normal.

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Do you have a PRINTING Problem? 

Please read the checklist HERE.

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Apple IOS 14.x WiFi Security Changes

These affect MASTER / SLAVE connection and PRINTING.

Go to the iPad settings > WiFi and turn OFF "Private Address", then you must click "Rejoin".

Also check under the iPad Settings > Abacus icon that 'LOCAL NETWORK' is turned ON.

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POS Vendor Support Contact Details

All Point of Sale customers using Abacus or Vend can contact the respective Vendor's Support departments for assistance with questions relating to their products, feature requests, bug reports or troubleshooting help. 

Abacus  - Tel 1300 552 535 (Monday to Friday) or Email support@abacus.co or use the Online chat (7 Days to 10pm WST) from the POS Screen or Back Office  https://app.abacus.co or from the Helpdesk Site http://help.abacus.co 

Vend - Tel (03) 8593 7854 Email support@vendhq.com or use Online chat from the POS Screen

 

Cloudifi Support

Cloudifi offers support for POS questions on a best effort basis Monday to Friday during business hours, subject to our availability (ie. no guaranteed priority response). 

Email support @ cloudifi.com.au or Tel 1300 853 512, and choose Option 3.  Please leave a message with your name, site and phone number.

On-Site Services

Where a Cloudifi consultant provides support, consultancy or repair services onsite, these services are not covered under the support agreement and will be charged at our standard hourly rate.

Service Fees

Our standard hourly rate for on-site services and services outside of those covered by the Support agreement is $150 per hour ex GST inclusive of travel time Monday to Friday 8am to 6pmAfter-hours or Weekend on-site services will be charged at $250 per hour ex GST inclusive of travel time.

Hardware Replacement

Unless the Hardware is covered by the manufacturer's warranty, where we find hardware needs to be repaired or replaced due to failure or damage, the cost associated will be passed onto the customer.  

User Training

The support agreement does not cover in depth user training and anything over 10 minutes would require structured training either remotely or onsite, chargeable at our standard hourly rate. 

Consulting Services

The support agreement doesn’t cover time our experienced team spends consulting on improvements in the way you use your software, or ideas you have to make your business more efficient. Consulting such as this will be chargeable at our standard hourly rate.