This can fix a variety of problems including printing problems, app crashing, slowness etc and is quick and easy to do!
Go to the iPad settings > WiFi > click on the little blue (i) to the right of the _POS network name and turn OFF "Private Address", then you must click "Rejoin".
Also check under the iPad Settings > Abacus icon that 'LOCAL NETWORK' is turned ON.
Please see the article MASTER AND SLAVE CONNECTION TROUBLESHOOTING
All Point of Sale customers using Abacus or Vend should contact the respective Vendor's Support departments for assistance with questions relating to their products, feature requests, bug reports or troubleshooting help.
Abacus - Tel 1300 552 535 or email email@example.com (Monday to Friday) or use the Online chat (7 Days to 10pm WST) from the POS Screen (headset icon at top of page) or Back Office https://app.abacus.co or from the Helpdesk Site http://help.abacus.co if you cannot login to the POS (widget in lower right corner).
Vend - Tel (03) 8593 7854 Email firstname.lastname@example.org or use Online chat from the POS Screen
Cloudifi offers support for POS questions on a best effort basis Monday to Friday during business hours, subject to our availability.
Tel 1300 853 512, and choose Option 3. Please leave a message with your name, site and phone number and we will return your call during business hours.
Where a Cloudifi consultant provides support, consultancy or repair services onsite, these services will be charged at our standard hourly rate.
Our standard hourly rate for on-site services and services is $150 per hour ex GST inclusive of travel time Monday to Friday 8am to 6pm. After-hours or Weekend on-site services will be charged at $250 per hour ex GST inclusive of travel time.
Unless the Hardware is covered by the manufacturer's warranty, where we find hardware needs to be repaired or replaced due to failure or damage, the cost associated will be passed onto the customer.
Telephone support does not extend to in depth user training and anything over 10 minutes will require structured training either remotely or onsite, chargeable at our standard hourly rate.
If our team spends time consulting on improvements in the way you use Abacus or Vend, or how you can make your business more efficient it will be charged for at our standard hourly rate.