*new* Printing, KDS, Integrated EFTPOS or App Problem?? Before calling for POS Support, please read the checklist HERE.
Customers WITH a current Cloudifi Priority Support Agreement
Emergency Telephone - 1800 853 512, Option 3 – please leave a message with your name, site and phone number if we cannot answer immediately and we will call you back promptly.
Email – email@example.com - please use email for non-urgent requests and requests of a general nature and we will respond within 24 hours.
*Please note : we cannot guarantee a response to text messages to our staff’s personal mobile phones so this shouldn’t be used as a way to request emergency support.
Customers without a Cloudifi Support Agreement
Customers that are not on a current Support Agreement that have an issue will be offered support on a best effort basis Monday to Friday during business hours and will be charged at our standard rates of service with a minimum charge of $75 exclusive of GST per incident billable to a credit card provided to our agent at the time of the call.
POS Vendor Support Contact Details
All Point of Sale customers using Abacus, Kounta or Vend can contact the respective Vendor's Support departments for assistance with questions relating to their products, feature requests, bug reports or troubleshooting help.
Please note, hardware support or emergency problems are generally best directed to Cloudifi as we have the intimate knowledge of your specific site.
Abacus - Tel 1300 552 535 Email firstname.lastname@example.org or use the Online chat from the POS Screen
Kounta - Tel (02) 8599 2247 Email email@example.com or use Online chat from the POS Screen
Vend - Tel (03) 8593 7854 Email firstname.lastname@example.org or use Online chat from the POS Screen